Our TermsShipping Terms

🚛 Shipping & Logistics

Reliable, insured, and tracked delivery for your hardware assets.

We understand that timing is critical for your operations. Whether you are ordering a single replacement laptop or a 500-unit desktop refresh, our logistics team ensures your hardware arrives safely and ready for deployment.

🕒 Processing & Lead Times

• Small Lots (1–10 units): Ships within 1–2 business days.

• Bulk Lots (10+ units/Pallets): Ships within 3–5 business days to allow for final QA and secure palletization.

• Custom Configurations: If you require custom OS imaging or RAM upgrades, please add 2 business days to the standard lead time.

📦 Shipping Methods

• Standard Parcel: We ship via [Carrier Name, e.g., FedEx/UPS] for smaller orders.

• LTL Freight: Large orders are professionally shrink-wrapped and palletized to prevent transit damage.

  • Note: Please specify if your facility requires a Liftgate or has a Loading Dock at checkout.

• Local Pickup: Available for registered partners at our [City/Region] warehouse. Select “Local Pickup” at checkout to bypass shipping fees.

💰 Rates & Transparency

• Real-Time Quotes: Shipping costs are calculated at checkout based on weight, volume, and destination.

• Flat-Rate Promotions: Orders over $X,XXX qualify for free standard ground shipping (Continental US/Region only).

• Your Account, Your Carrier: We can ship using your corporate shipping account (FedEx/UPS/DHL). Please contact your Account Manager before placing the order to arrange this.

🌍 Domestic & International

• Domestic: We ship to all 50 states and territories.

• International: We facilitate international exports. However, the buyer is responsible for all duties, taxes, and customs brokerage fees. We provide all necessary commercial invoices to ensure a smooth transition.

🛡️ Shipping Protection & Damage

Your shipment is fully insured until it reaches your dock.

• Inspection: Upon delivery, please inspect the external packaging. If a pallet or box is visibly damaged, please note it on the Bill of Lading (BOL) before signing.

• Reporting: Report any transit-related hardware issues to us within 48 hours of delivery for a priority replacement or credit.

❓ Frequently Asked Questions

Can I track my bulk shipment? Yes. As soon as the carrier scans your lot, you will receive a tracking link via email and an update in your Customer Dashboard.

Do you ship to residential addresses? Yes, but please note that carriers may apply a “Residential Surcharge” for freight deliveries. We recommend shipping to your business or institutional address for the lowest rates.

Contact our Enterprise Team: info@oxypc.com or +91-9555999164

Average response time: 2 business hours.